These are a few of the questions we get asked on a regular basis, and one generally follows the other:
What is a Virtual Assistant?
A Virtual Assistant is a office administration professional that works in their own home office or a leased office space, or wherever they happen to be! They have their own ABN and work the hours of their choosing.
What does a Virtual Assistant do?
The list is endless… in general terms, a Virtual Assistant does the majority of things that a personal assistant or office administrator would do for you, except physically be in your office!
We offer a range of services (see the detailed list on our Services page) which include office administration, social media, event management and documents for the construction industry.
What can a Virtual Assistant do for me?
With the help of technology, you don’t need to hire a administration professional to sit in your office. This is particularly helpful if you are a start-up, entrepreneur or small business and only need a few hours of assistance a week.
You can free up some time to focus on other tasks while your Virtual Assistant;
- Looks after your inbox by replying to client’s emails
- Post regularly on your business social media accounts
- Create graphics to use on Instagram and Facebook
- Research specific topics for your next blog post
- Reconcile your Xero expenses
- and much much more!
Why should we go with you?
If you’re weighing up the pros and cons, we suggest booking a few hours with us to see if we are the right fit for you. You can then make a decision based on results! We often hear how clients haven’t had much success with overseas based Virtual Assistants, and want someone that they know they can rely on, speaks the same language and understands how things work in Australia!
What hours do you work?
We work to our own timetable, so not always 9am to 5pm. If we have agreed on a deadline, the work will be completed as promised!
What tools do you use to get the job done?
We use a variety of online tools to make working remotely easy for everyone!
Dropbox for file sharing, Skype for communicating, Canva for design, Trello for planning and organising – just to name a few! Of course if you recommend others we are more than happy to use these also.
Will you sign a confidentiality agreement?
Yes – this is part of our Service agreement. It protects both of us and is a benefit to both parties.
How can I hand my inbox over to you?
We simply set up a copy of your email account on our desktop and manage it from there. Or if you are already on the cloud, i.e Gmail, we can simply log in and service you that way.
How do you access my contacts, calendar and email account?
A lot of clients are already on the cloud and use services such as Google Apps for their email, contacts and calendar. If you aren’t set-up on the cloud and would like to be, we can certainly offer this service to you.
How often do you invoice me and how do I pay you?
If you purchase a package or ad-hoc time, we request that the money reaches our bank account before we commence work with you. If you request our service for an extended period, then an invoice is sent at the end of the month for payment. We have a strict 7 day payment term. If payment is not received in 7 days, you may incur a late fee.
Payment can be made via direct deposit into the Eventful Solutions bank account. Account details will be listed on your invoice.
I only need a Virtual Assistant for a few hours. Is this something you can do?
Definitely! One hour, five hours, ten hours – they are all fine! We have a range of clients with different needs. Some need us only for a few hours a month, others need help with a specific project so it may be a lot more.
I need help with Social Media. My business doesn’t have a Facebook Page or Instagram account. Can you help?
We can set your business up with a Facebook page, Instagram account and event Twitter. We discuss with you what type of content you would like and then we take it from there creating graphics and scheduling posts. We even interact with your follows for you by answering their questions etc.
How do the monthly retainer packages work?
You choose a package based on your requirements. If you aren’t sure on which one to select – pick the base package as you can always add in further hours if required!
We then work on your to-do list for the number of hours you have selected for that month. You may want to set a maximum amount of hours a week (say two for example) if you have purchased ten hours for the month.
Remember – hours don’t roll over to the next month, so it is important that you have a list of things you want done or at least have some ideas we can discuss together.
